Frustrated with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Lowe’s is another American chain that sells different products for home improvement like carpets, tools, appliances, accessories for the bathroom, kitchen, and many others. It holds a 35.9% excellent customer service rating. Heralded as an environmentally friendly supermarket, Trader Joes has been really popular with its customers. As of 2013, TJ reported 408 active stores, approximately half of which operate in California, with the heaviest concentration in Southern California. Furthermore, they have stores in 30 other states. Trader Joe’s holds a 36.2% excellent customer service rating.
Whether they’re for-profits or nonprofits, hospitals today have got to keep their clients (aka patients) happy, in order to keep their doors open, in a highly competitive climate. Revered for its high standards in research, the Mayo Clinic is also known for treating patients like people and putting compassion ahead of the bottom line. Laurie Richards, who teaches customer service courses, gives the Clinic five stars for helpful personal service at every level—and she would know, her father was a patient there, off and on, for two years. “Any time we asked an employee where something was, (Mayo consists of a maze of tunnels and walkways covering several blocks) the employee, be it a nurse, phlebotomist, or a candy striper, would walk us directly to the place—whether it was a coffee shop or the labs. And never a complaint, sigh of frustration, or lack of a smile,” she recalls. “Our entire experience was filled with wonderful customer service, surrounding a terrible health experience,” she explains.
One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Several years ago, STELLAService conducted a response time report and found that the average email response time for the top 100 Internet companies was 17 hours. Today, it’s not much better as own customer service study found that the average response time is 12 hours. While Frost reported that 41% of consumers surveyed listed being put on hold as their biggest frustration. Make sure you don’t leave customers waiting. A great example of this is when Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in. Instead of having to sit in a waiting room watching their cars being worked on, customers were given a brand new Lexus instead.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
Phone numbers for all services providers! This website is specialzed on offering fast access to info related to any big firm client support section, with a lot of additional information, like phone contacts, email, live chat addresses and so on. See more details on Customer service number.